A rental house in Plumstead, for the past 8 years, has an average monthly water consumption of 3500kl. In summer it is 6000kl, in winter 2800kl
Since January, the bill from council shows 14000kl, 22000kl, 34000kl and today, 42000kl (12 times higher than mid-summer)
I called the council number 4 times, on 23rd March, 23rd April 7th May and today to report this problem.
There is a single person living at the house and there is a well-point for garden watering which works well, even today. In December and January, the consumption was 6000kl and 2000kl respectively, yet the last period, at the beginning of winter, it is 20 times higher compared to January
On 7th May, a council inspector came around. He looked at the meter for not more than 30 seconds and said that since it was a new one, there was nothing the matter with it. So I engaged a plumber and he spent 5 hours at the house, checking everything, also noting the meter reading when he arrived at 10h30 and again when he left at 15h30. The reading was unchanged. I complained about this to council on 7th May, someone would get back to me, but never did
When I call their service, there is a 30 minute wait to speak to a person. I am then told that I should either speak to accounts, or if I am speaking to accounts, to speak to the water section. There follows another 30 min wait
I sent an SMS on 24th March but received no acknowledgement nor reply. I sent another one today at 11h48. I was told by an operator that I would receive an acknowledgement.
Any suggestions? The combined bill has increased from an average R700 to R 1900
Since January, the bill from council shows 14000kl, 22000kl, 34000kl and today, 42000kl (12 times higher than mid-summer)
I called the council number 4 times, on 23rd March, 23rd April 7th May and today to report this problem.
There is a single person living at the house and there is a well-point for garden watering which works well, even today. In December and January, the consumption was 6000kl and 2000kl respectively, yet the last period, at the beginning of winter, it is 20 times higher compared to January
On 7th May, a council inspector came around. He looked at the meter for not more than 30 seconds and said that since it was a new one, there was nothing the matter with it. So I engaged a plumber and he spent 5 hours at the house, checking everything, also noting the meter reading when he arrived at 10h30 and again when he left at 15h30. The reading was unchanged. I complained about this to council on 7th May, someone would get back to me, but never did
When I call their service, there is a 30 minute wait to speak to a person. I am then told that I should either speak to accounts, or if I am speaking to accounts, to speak to the water section. There follows another 30 min wait
I sent an SMS on 24th March but received no acknowledgement nor reply. I sent another one today at 11h48. I was told by an operator that I would receive an acknowledgement.
Any suggestions? The combined bill has increased from an average R700 to R 1900
