Dingbat
AVForums Grandmaster
Very long story cut rather short. I'll do it in point format
1. I had a personal loan with one of the local banks
2. In October 2015 I asked for a quotation to settle in full (shortened the repayment term)
3. I received 2 quotations a day apart and they had different settlement amounts.
4. Not wanting to engage a call center person AGAIN I went in branch and spoke a consultant
5. Consultant called in to the help desk and after some time gave me an amount.
6. I asked : Is this the full and final amount? - Yes she said
7. I paid the amount and thought I was done with it - happy days loan paid off
8. One year and 2 months later, they debit nearly R2000 from my account - WTF !!!
9. After 2 weeks of dealing with inept call center agents I eventually get a response fro the complaints dept stating that I short paid and the amount given to me was wrong
So, I asked them to explain why it took 14 months for them to discover this, then why did they not contact me prior to what is effectively stealing from me and thirdly, where did they obtain permission to debit my account? Certainly not from me. I am still waiting for them to retrieve the recording where the amount given to me was clearly stated as full and final. Unfortunately for them I'm well aware of the regulations around call recording retention.
What institution can I report them to?
1. I had a personal loan with one of the local banks
2. In October 2015 I asked for a quotation to settle in full (shortened the repayment term)
3. I received 2 quotations a day apart and they had different settlement amounts.
4. Not wanting to engage a call center person AGAIN I went in branch and spoke a consultant
5. Consultant called in to the help desk and after some time gave me an amount.
6. I asked : Is this the full and final amount? - Yes she said
7. I paid the amount and thought I was done with it - happy days loan paid off
8. One year and 2 months later, they debit nearly R2000 from my account - WTF !!!
9. After 2 weeks of dealing with inept call center agents I eventually get a response fro the complaints dept stating that I short paid and the amount given to me was wrong
So, I asked them to explain why it took 14 months for them to discover this, then why did they not contact me prior to what is effectively stealing from me and thirdly, where did they obtain permission to debit my account? Certainly not from me. I am still waiting for them to retrieve the recording where the amount given to me was clearly stated as full and final. Unfortunately for them I'm well aware of the regulations around call recording retention.
What institution can I report them to?
