Needed a NANO sim as new phone requires these. Pop along to Blue Route store and see lady, take RICA docs along. Everything fine, but demand the last 4 numbers I called. I say I don't know as numbers are stored as names and I never use the number, except when I edit the phone book. Not good enough she says, cannot do you a swap. Demand she call 084140 (the call centre) - after 20 mins on the phone and being transferred from one person to the other, she has the go-ahead to issue it. Now for the security questions... 1 - What is your street address? 14 A.... Road I say. No, that is wrong. But I say, I have been living there for 31 years. No, she has P O Box 18262 on her screen, so that is one wrong answer. 2 - Who did you work for? I rattle off the name of my business and shop. No that is wrong, you worked for "self-employed"
By now I was fed up dealing with this incompetent and asked for the manager. This aggressive lady comes out and says what is the problem, so I relate the above. She takes over and gives me the SIM for R10
Alas, it does not work so I go back. Yes, they agree, it is faulty, but cannot do another SIM swap for 72 hours, so I must come back again. The lady wanted to know when I inserted the SIM, so I say 12h00 the previous day. There she is counting on her fingers how much time has elapsed, but gets confused since it is more than 10. Is it more than 4 hours she asks?
I wonder how these people get employed. Here they are dealing with the public and rolling their eyes when you give an answer they don't like
By now I was fed up dealing with this incompetent and asked for the manager. This aggressive lady comes out and says what is the problem, so I relate the above. She takes over and gives me the SIM for R10
Alas, it does not work so I go back. Yes, they agree, it is faulty, but cannot do another SIM swap for 72 hours, so I must come back again. The lady wanted to know when I inserted the SIM, so I say 12h00 the previous day. There she is counting on her fingers how much time has elapsed, but gets confused since it is more than 10. Is it more than 4 hours she asks?
I wonder how these people get employed. Here they are dealing with the public and rolling their eyes when you give an answer they don't like
