Excellent news for ML users - we have all been bitching on the Martin Logan Club Forum because of some very questionable management decisions regarding future policies of the company, esp the withdrawal of support for older models!
They have just announced the following:
Loyal MartinLogan customers,
Recently we announced a decision to discontinue our service support for certain legacy MartinLogan products that are no longer in production.
Well?we messed up.
Today I?m pleased to announce, after much discussion, the following:
1) MartinLogan stands behind every speaker made and will offer lifetime service and support for every model.
2) We will still offer a Loyal Customer Discount Program option to upgrade to a current production ML model, should your legacy ML product need service.
We need to refocus some energy on providing the best possible customer service, and it starts here with our most loyal and long time customers.
Forgive us for our blunder and we hope you continue to enjoy your MartinLogan speakers for many years to come. Please contact us directly at 785-749-0133 with any service issues or for more information about our Loyal Customer Discount Program.
Warmest Regards,
Justin Bright
Marketing Director
It just shows that if you are determined enough, and get enough support together, even the big guys listen!
Very thankful ML user, Doogle!
They have just announced the following:
Loyal MartinLogan customers,
Recently we announced a decision to discontinue our service support for certain legacy MartinLogan products that are no longer in production.
Well?we messed up.
Today I?m pleased to announce, after much discussion, the following:
1) MartinLogan stands behind every speaker made and will offer lifetime service and support for every model.
2) We will still offer a Loyal Customer Discount Program option to upgrade to a current production ML model, should your legacy ML product need service.
We need to refocus some energy on providing the best possible customer service, and it starts here with our most loyal and long time customers.
Forgive us for our blunder and we hope you continue to enjoy your MartinLogan speakers for many years to come. Please contact us directly at 785-749-0133 with any service issues or for more information about our Loyal Customer Discount Program.
Warmest Regards,
Justin Bright
Marketing Director
It just shows that if you are determined enough, and get enough support together, even the big guys listen!
Very thankful ML user, Doogle!
