I have been a long time The Absolute sound subscriber but the last few months I have been struggling with their app crashing.
Here follows my email correspondence with them and particular a person called Daissy.
I have now deleted and reinstalled the app 3 times on my ipad pro.
The magazine download works fine but as soon as I click on ?READ? the app closes.
Please help.
Louis
Hello,
Thank you for your email. We no longer support the TAS app you would have to view your issues online. Below is the link where you can log in and view your digital issues.
https://subscribe.pcspublink.com/WeBSIS4/CategoryLogin.aspx?pub=ABSD
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Thanks
That is a pity.
Please reset my password since I cant remember it and I dont see a option on the website to reset it.
Louis
Hello,
Thank you for your email. We are sorry. We don't change passwords. Below there is a link where you can change your password.
https://subscribe.pcspublink.com/WeBSIS4/ForgotPassword.aspx?pub=ABSD&id=1
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
OK
here is my problem.
I have subscribed through the app on the apple store.
None of my emails are recognised through your website.
What do I do now?
Louis
Hello,
Thank you for your email. We no longer support the app. Was your card charged?
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Daissy
please read through this mail thread again.
I KNOW YOU DONT SUPPORT THE APP ANY MORE. You told me twice already.
I also told you that I dont have an account via your website therefore I cant download the magazines via your website.
My subscription was done via the apple store.
-I posted proof of my subscription here-
Please tell me how must I get the magazines from your website without a login there?
Louis
Hello,
You will have to contact the Apple department as they have a different database for their subscribers. We would not have your subscription here.
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Seriously?
Let me explain the problem again (last time I promise and then I will give up).
I use your app (which you told me you dont support any more) I have subscribed for a year through the app on TAS magazine.
Now the app does not work any more but I have paid for magazines up to July.
I have no idea how the app gets the magazine from you and to be honest I dont care its not my problem.
As mentioned numerous times I dont have a login on your site to download the copies now.
I sincerely apologise that I cant explain the situation clearer than that.
Louis
Here follows my email correspondence with them and particular a person called Daissy.
I have now deleted and reinstalled the app 3 times on my ipad pro.
The magazine download works fine but as soon as I click on ?READ? the app closes.
Please help.
Louis
Hello,
Thank you for your email. We no longer support the TAS app you would have to view your issues online. Below is the link where you can log in and view your digital issues.
https://subscribe.pcspublink.com/WeBSIS4/CategoryLogin.aspx?pub=ABSD
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Thanks
That is a pity.
Please reset my password since I cant remember it and I dont see a option on the website to reset it.
Louis
Hello,
Thank you for your email. We are sorry. We don't change passwords. Below there is a link where you can change your password.
https://subscribe.pcspublink.com/WeBSIS4/ForgotPassword.aspx?pub=ABSD&id=1
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
OK
here is my problem.
I have subscribed through the app on the apple store.
None of my emails are recognised through your website.
What do I do now?
Louis
Hello,
Thank you for your email. We no longer support the app. Was your card charged?
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Daissy
please read through this mail thread again.
I KNOW YOU DONT SUPPORT THE APP ANY MORE. You told me twice already.
I also told you that I dont have an account via your website therefore I cant download the magazines via your website.
My subscription was done via the apple store.
-I posted proof of my subscription here-
Please tell me how must I get the magazines from your website without a login there?
Louis
Hello,
You will have to contact the Apple department as they have a different database for their subscribers. We would not have your subscription here.
If you have any other questions or concerns, please feel free to email me, and I will be more than happy to assist you.
Thank you,
Daissy
Seriously?
Let me explain the problem again (last time I promise and then I will give up).
I use your app (which you told me you dont support any more) I have subscribed for a year through the app on TAS magazine.
Now the app does not work any more but I have paid for magazines up to July.
I have no idea how the app gets the magazine from you and to be honest I dont care its not my problem.
As mentioned numerous times I dont have a login on your site to download the copies now.
I sincerely apologise that I cant explain the situation clearer than that.
Louis
