Subwoofer base output on Arcam AVR250 HT receiver

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Pholo

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The base on my Arcam AVR 250 HT receiver into my Yamaha active subwoofer is only audible at very high volume. At low volume the subwoofer automatically switches off as there's not any base signal to detect. But with other amps I don't experience such problems. I've set base high on front L & R speakers. Is there any other way I can sort this out please?
 

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