croak
R.I.P. 28 June 2021
- Joined
- Mar 28, 2007
- Messages
- 14,317
- Reaction score
- 942
As a rule consumers value both.
The reality is that companies looking after these customers sadly have finite levels of finance.
The higher the variety with finite finances the lower the service level. (I don't mean back up service but stock and demonstration stock availability although if less brands are offered, again, support can be more focussed).
I often see folk saying this or that is not available here but it is my opinion that our spread of represented products is in fact larger than the market size might demand or be able to accommodate.
At the same time there are often disgruntled comments about waiting times and stock availability and this seems to be getting more prominent.
If one had the opportunity to shape what's offered and one would have to choose between variety or service level (availability of stock and support), which would you choose?
The reality is that companies looking after these customers sadly have finite levels of finance.
The higher the variety with finite finances the lower the service level. (I don't mean back up service but stock and demonstration stock availability although if less brands are offered, again, support can be more focussed).
I often see folk saying this or that is not available here but it is my opinion that our spread of represented products is in fact larger than the market size might demand or be able to accommodate.
At the same time there are often disgruntled comments about waiting times and stock availability and this seems to be getting more prominent.
If one had the opportunity to shape what's offered and one would have to choose between variety or service level (availability of stock and support), which would you choose?
