Vodacom 24 month contract - this sound right ?

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Dolby

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My Vodacom Smart M+ 24 month contract ends on the 13 November and my idea was to phone in and downgrade to a Smart S thereafter the following day.

But - someone just contacted me from Vodacom and said it was impossible unless a sign a new 24 month contract for the new plan? He said my only if I choose to stay on Smart M+ ... do I get a month by month.

According to him, any upgrade/downgrade I do will start a new 24 month contract (without the device).

Is that right ?
 
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