- Joined
- Jan 13, 2008
- Messages
- 1,304
- Reaction score
- 70
Morning all. Not quite sure how to handle this but feel it should be brought to light.
So it looks like Volco will be importing Emotiva into SA. They're focusing on amps. I dropped them and email asking if they would perhaps bring in some of their cables. Got a friendly response saying that they didn't intend to as they do AQ but since the shipment isn't finalized they could perhaps get a few into the order, and asked if they should get pricing. I replied that it would be appreciated.
Then last night around 10PM I see an email from what seems like the boss / owner (who was CC'd into their original reply to me), as below. Caveat of "reply all" without checking methinks - and leaves a very bad taste in the mouth.
Suffice to say I won't be responding nor will I support them going forward. But wanted to at least put it out there as a "PSA". Perhaps I'm taking it too seriously but when potential clients are treated like this - even for a small / cheap product - I like to call it as it is.
The fact they said no isn't an issue. It's the approach. A simple "sorry we can't as e represent another brand for cables" is perfectly acceptable. This also shows "tone from the top" - feel sorry for the poor sales guy that wanted to help and got reprimanded.
Just to add - this also isn't the first time. Checking my records I remember asking them about certain AQ headphones when they were released. The answer - we represent them but don't do headphones and won't bring any in...even with sole distribution rights.
And they wonder why consumers bypass official channels and import themselves?
So it looks like Volco will be importing Emotiva into SA. They're focusing on amps. I dropped them and email asking if they would perhaps bring in some of their cables. Got a friendly response saying that they didn't intend to as they do AQ but since the shipment isn't finalized they could perhaps get a few into the order, and asked if they should get pricing. I replied that it would be appreciated.
Then last night around 10PM I see an email from what seems like the boss / owner (who was CC'd into their original reply to me), as below. Caveat of "reply all" without checking methinks - and leaves a very bad taste in the mouth.
Suffice to say I won't be responding nor will I support them going forward. But wanted to at least put it out there as a "PSA". Perhaps I'm taking it too seriously but when potential clients are treated like this - even for a small / cheap product - I like to call it as it is.
The fact they said no isn't an issue. It's the approach. A simple "sorry we can't as e represent another brand for cables" is perfectly acceptable. This also shows "tone from the top" - feel sorry for the poor sales guy that wanted to help and got reprimanded.
Just to add - this also isn't the first time. Checking my records I remember asking them about certain AQ headphones when they were released. The answer - we represent them but don't do headphones and won't bring any in...even with sole distribution rights.
And they wonder why consumers bypass official channels and import themselves?
