Purchased an Auto-Ranging multimeter in August at a cost of R1835,00 for the Major-Tech model
Unit arrived, but was found to be faulty in that it would not settle on a reading, whether DC volts, ohms, AC etc. A 12 volt battery would measure 22.5V one time and 9V the next
Sent it back and the replacement arrived in about 2 weeks. This one is 100%
3 weeks back, I received an email saying that my return of the Major-Tech was being processed and i would get a credit as soon as they had examined it. I wrote back the same day, pointing out that they had replaced this 9 weeks earlier. Later that same week, they notified me that I had been credited with R701,70. A very strange sum and they ignored my earlier email, which had the same ref no.
Sure enough, the credit is on my account
On Monday, I went to order an Android Media Player for my neighbour. When I went to pay, I logged on and found my account blocked
About 6 phone calls later, I am told there is "irregular activity" on my account. This aggressive lady then calls me and asks how I managed to persuade their staff to give me an irregular credit for something I had not bought. I asked her to go through my purchases and compare them with my records. She said I had returned a DKNY fragrance with missing contents and argued about it.
Not having ever bought fragrances and not knowing what DKNY was, I asked her to pull up the invoice where I was shown to have bought it. She will get back to me. Nothing yet. I also mentioned the email about a credit for an item for which a replacement had already been supplied. Her answer to this was "this is what I am talking about".
I said to her "something has gone wrong here" to which she retorted "you are telling me"
Unit arrived, but was found to be faulty in that it would not settle on a reading, whether DC volts, ohms, AC etc. A 12 volt battery would measure 22.5V one time and 9V the next
Sent it back and the replacement arrived in about 2 weeks. This one is 100%
3 weeks back, I received an email saying that my return of the Major-Tech was being processed and i would get a credit as soon as they had examined it. I wrote back the same day, pointing out that they had replaced this 9 weeks earlier. Later that same week, they notified me that I had been credited with R701,70. A very strange sum and they ignored my earlier email, which had the same ref no.
Sure enough, the credit is on my account
On Monday, I went to order an Android Media Player for my neighbour. When I went to pay, I logged on and found my account blocked
About 6 phone calls later, I am told there is "irregular activity" on my account. This aggressive lady then calls me and asks how I managed to persuade their staff to give me an irregular credit for something I had not bought. I asked her to go through my purchases and compare them with my records. She said I had returned a DKNY fragrance with missing contents and argued about it.
Not having ever bought fragrances and not knowing what DKNY was, I asked her to pull up the invoice where I was shown to have bought it. She will get back to me. Nothing yet. I also mentioned the email about a credit for an item for which a replacement had already been supplied. Her answer to this was "this is what I am talking about".
I said to her "something has gone wrong here" to which she retorted "you are telling me"
