True caller on cellphones

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Dumb and Dumber

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I've installed true caller on my previous cell as well, and it worked perfectly on my old phone. Never a issue.
But now on my new cell, it does not activate when I am being called. But what is concerning to me is that if anybody phones me, even people on my contact list, its listed as unknown. This started the day I activated true caller.

What can I do to fix this?
 

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